Last Updated | July 4, 2023
An Introduction: Shopify Webhook API Configuration
The world of e-commerce is continuously evolving, with new technologies frequently being introduced to improve customer experience, streamline processes, and increase conversions. Among these technologies, webhooks and APIs play a crucial role. This article delves into what webhooks and APIs are, the specifics of Shopify’s Webhook API, and their importance in e-commerce.
Understanding the Basics
1. Definition of Webhooks and API
Webhooks and APIs are integral components of today’s digital experiences. They act as messengers and bridges that allow different software applications to communicate with each other and automate tasks in real time.
API, an acronym for Application Programming Interface, is a set of rules and protocols that allows one software application to talk to another. They act as a sort of ‘middle-man’, facilitating the exchange of data and functionality.
On the other hand, a webhook is a method used to provide real-time information to other applications. They are triggered by specific events and send relevant data to a URL specified by you, as the event happens. Think of it as an API that acts on its own based on certain conditions.
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2. Explanation of Shopify’s Webhook API
The Shopify Webhook API is a feature that Shopify provides to keep your apps or servers in sync with Shopify. It allows developers to specify a URL to receive data as certain events occur in a Shopify store development.
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For instance, when a new order is placed on your store, instead of constantly polling Shopify’s API to check if there’s a new order, you can configure Shopify’s webhook API to send an HTTP request with the order details to a specific URL as soon as the order is placed. This feature enables real-time information transfer, reducing the delay between an event occurrence and the corresponding action.
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The Webhook API covers a vast range of events, such as order creation, customer data updates, product changes, and many more, making it an incredibly versatile tool for managing and automating many aspects of your e-commerce business.
3. Importance of Webhooks in E-commerce
Webhooks play an essential role in the e-commerce sector, largely because they promote automation and real-time data transfer. With webhooks, e-commerce platforms can communicate and stay in sync with numerous other applications, such as inventory management systems, customer relationship management systems, and marketing automation software. This interconnectedness ensures seamless and efficient operations, crucial for the ever-demanding e-commerce landscape.
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With the integration of webhooks, online stores can respond immediately to a variety of events. For example, once a customer places an order, a webhook could trigger an immediate email confirmation to the customer, update the inventory management system, or even kick-start a fulfillment process.
By using Shopify’s Webhook API, you can automate many of these processes, saving time and resources while improving your customer experience. From instantly notifying your customers about their order status to automating the management of your product inventory, Shopify’s Webhook API can revolutionize how you run your online store.
In the rapidly evolving world of e-commerce, staying competitive means continually seeking ways to streamline your operations and enhance your customer experience. Harnessing the power of Shopify’s Webhook API is one such way. By understanding and correctly configuring it, you can transform your online store into a more automated, responsive, and efficient business.
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4. Setting Up Shopify’s Webhook API
Creating seamless digital experiences is essential in the era of e-commerce. Shopify, a leading platform in this field, offers various APIs to assist developers in building and integrating efficient online stores. One such API is the Webhook API, which triggers HTTP callbacks related to a wide range of events in your store, such as customer creation, product updates, or order fulfillment. Here’s a guide on how you can set up Shopify’s Webhook API to work with your application.
5. Required Tools and Permissions
Before you start, you need the following tools:
- Shopify Account: If you don’t have one already, you need to set up a Shopify account. Make sure you have a shop where you can test the webhooks.
- API Key and Password: To use Shopify’s API, you need to create an app in your Shopify store. Once you create the app, Shopify will provide you with the API key and password.
- Web Server: You need a web server that can receive POST requests from Shopify when an event occurs.
- HTTPS Protocol: Shopify webhooks use HTTPS protocol to ensure data security, so your server must also support it.
For permissions, you need to have an admin role in your Shopify account, as you will need full access to manage the store’s settings and set up the API.
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Steps to Set Up Shopify’s Webhook API
- Creating an App: Log in to your Shopify store and navigate to Settings -> Apps and sales channels -> Develop Apps -> Allow Custom App Development then click on ‘Create an app’. Fill in the necessary details. Under the ‘Admin API’ section, grant read and write permissions as per your requirement.
- Getting API Key and Password: Once the app is created, Shopify will provide you with an API key and password. Note these down securely; you will need them later.
- Setting up Webhook: Now, head over to the ‘Notifications’ section of the ‘Settings’ tab in the Shopify Admin. Scroll down to the ‘Webhooks’ section and click on ‘Create webhook’. Choose the event you want your webhook to listen to, then add the HTTPS URL of your server where the POST request will be sent. Save your settings.
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- Testing the Webhook: Test your webhook by initiating the event you subscribed to. If your server is set up correctly, it should receive a POST request from Shopify. Use a tool like Postman to check the incoming request and its contents.
Common Issues and Troubleshooting Tips While Setting Up
– Issue with SSL Verification: If Shopify cannot verify the SSL certificate of your server, it will not send the webhook. Ensure that your server is correctly set up with a valid SSL certificate.
– Webhook Not Triggered: If your webhook is not triggering, double-check the event you’ve subscribed to. Sometimes, a slight misunderstanding of event types can lead to such problems.
– Unable to View Incoming Request: If you’re unable to see the incoming request, try using a tool like ngrok. It can expose your local server to the internet and provide you with a public URL where Shopify can send the webhook.
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– Repeated Webhook Calls: Shopify resends the webhook if it doesn’t receive a response with a 200 status code within five seconds. If your server is slow or failing to respond properly, this could lead to multiple calls for the same event. Make sure your server responds in time to avoid this issue.
Leveraging Webhook Events in Shopify: A Comprehensive Guide
As Shopify continues to cement itself as a leading e-commerce platform, understanding its many features and functionalities becomes increasingly important for online entrepreneurs. One feature deserving of particular attention is webhooks. Shopify’s webhooks provide a simple way to interact with your store and extend its functionality according to your needs. In this blog post, we’ll explore different types of webhook events, their practical applications, and how to select the right one for your needs.
Understanding Different Types of Webhook Events in Shopify
Webhook events in Shopify enable real-time notifications when specific events occur within your store. These events span a wide range of activities, from creating an order to updating a customer’s data.
Some of the key webhook events in Shopify include:
- Order events: These are triggered whenever there’s an update in order status, such as when an order is created, updated, or deleted. It also covers specific order actions like cancellations and fulfillments.
- Customer events: These events occur when a customer record is created, updated, or deleted on your store. This also includes events for customer login, account activation, and password resets.
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- Product events: These are triggered whenever a product is created, updated, or deleted in your store.
- Cart events: These events happen when there’s an update to a cart, such as when an item is added, removed, or when the cart is updated.
- Collection events: They occur when a product collection in your store is created, updated, or deleted.
- Practical Applications of Different Webhook Events
Webhook events offer a wide array of practical applications, enabling you to extend your Shopify store’s functionality and create customized experiences.
- Order events: They are crucial for inventory management and shipping procedures. For instance, an ‘order created’ event can trigger a real-time update to your inventory management system, ensuring stock levels are always accurate. Similarly, the ‘order fulfilled’ event could notify your shipping partner to dispatch the product.
- Customer events: They can be used to enhance your CRM system. A ‘customer created’ event can initiate the process of sending welcome emails or adding a new customer to your marketing funnel. The ‘customer updated’ event can trigger notifications to your sales team to engage with customers that recently changed their data.
- Product events: They are useful for managing product listings on your store and third party platforms. For example, when a product is added or updated in your store, the same can be reflected on your social media shop or marketplace listing.
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- Cart events: They can drive abandoned cart recovery strategies. For instance, an ‘item added to cart’ event can trigger a series of remarketing ads or reminder emails to customers who have not completed their purchase.
- Collection events: They can help keep your email subscribers updated about the new collections. For instance, when a new collection is added, you can trigger an email campaign to inform your subscribers.
Choosing the Right Webhook Event for Your Needs
Choosing the right webhook event largely depends on your specific needs and the problem you are trying to solve. Here are a few considerations to guide your decision:
- Define your goal: Be clear about what you want to achieve with the webhook. This could be anything from improving customer engagement to streamlining order processing.
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- Understand the event triggers: Each webhook event is tied to specific triggers. Understanding these triggers will help you align them with your goals.
- Consider the technical requirements: Implementing webhooks may require certain technical skills. Make sure you have the right resources or support to manage this.
- Test and optimize:
Lastly, always test your webhooks to ensure they’re working as intended. Monitor their performance and optimize as needed to improve efficiency.
Shopify webhooks provide an effective way to automate various aspects of your online store and create a more dynamic, interactive shopping experience for your customers. By understanding the different types of events, their practical applications, and how to choose the right one, you can optimize your e-commerce operations and drive business growth.
Benefits of Automation in E-commerce
- Efficiency: Automation reduces the time spent on repetitive tasks, allowing you and your team to focus on more strategic objectives.
- Accuracy: Automated processes can perform the same task in the exact same way every time, reducing the risk of errors that are common with manual work.
- Customer Experience: Automation can streamline customer journeys and reduce wait times, enhancing the overall customer experience. For example, chatbots can provide immediate responses to customer inquiries, and automated emails can keep customers informed about their orders in real time.
- Data Collection: Automation tools can collect and analyze customer data, providing insights that can be used to optimize marketing strategies, product offerings, and customer service.
- Scalability: Automated processes can easily handle increases in volume, making it easier for e-commerce businesses to grow and scale.
- Step-by-step Process to Automate Common Tasks Using Webhooks
Webhooks are a way for an app to provide other applications with real-time information. They are a useful tool for automating tasks, as they allow systems to communicate and share data automatically. Here is a systematic guide on configuring webhooks for automation:
- Identify the Task: Determine which task you want to automate. This could be anything from sending order confirmation emails to customers to updating inventory levels in your e-commerce store.
- Choose the Right Platforms: Ensure that the platforms you’re using (e.g., your e-commerce platform, email marketing software, etc.) support webhooks.
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- Configure the Webhook URL: In the platform that will be receiving the webhook (the “listener”), you’ll need to configure a specific URL that the webhook will be sent to.
- Set Up the Event: In the platform that will be sending the webhook (the “sender”), you need to define the event that will trigger the webhook. This could be something like a new order being placed.
- Test Your Setup: Send a test webhook to make sure that your setup is working correctly. You should be able to see the incoming webhook in the listener platform.
- Implement Your Automation: Once you’ve confirmed that the webhook is being sent and received correctly, you can implement your automation. This might involve writing code to automatically send an email when the webhook is received, for example.
Examples of Successful Automation
- Automated Order Confirmation Emails: Many e-commerce stores automate the process of sending order confirmation emails. When a customer places an order, a webhook is sent to their email marketing software, which triggers an automated email to the customer.
- Inventory Management: Some businesses use webhooks to automate inventory management. When a product is sold, a webhook is sent to their inventory management system to update the quantity of that product.
- Customer Support: Businesses can use webhooks to automatically create a support ticket when a customer submits a form on their website. The webhook sends the form data to the customer support platform, which creates a new ticket.
These examples illustrate how webhooks can be used to automate various tasks, improving efficiency, accuracy, and customer experience.
How to Secure Your Webhooks
As the digital world expands, the need for reliable and secure data exchange processes grows. A crucial tool for facilitating these exchanges is webhooks. Webhooks allow for real-time data transmission between different applications and systems. However, with increased interconnectivity comes a surge in potential security threats. This blog post aims to help you understand the importance of securing your webhooks and provides some best practices, particularly with the Shopify Webhook API. We will also look at how to deal with some common security issues.
Importance of Security in Webhooks
Webhooks provide a powerful and flexible way to enable real-time data exchange between different systems. They essentially act as messengers, notifying your application when a specific event happens on an external service. Because of their core function—transmitting data, including potentially sensitive data, they can be appealing targets for cybercriminals.
If your webhooks aren’t secure, they can become conduits for data breaches, enabling unauthorized access to sensitive information. In the worst-case scenario, an attacker could manipulate the data being sent through your webhook, leading to potential loss of data integrity and even system compromise. Therefore, the importance of webhook security cannot be overstated.
Best Practices for Securing Your Shopify Webhook API
The Shopify Webhook API allows your apps to carry out an action after a specific event occurs within a Shopify store, for example, an order creation or product update. Following best practices can help secure your Shopify Webhooks:
- Use HTTPS: Always use HTTPS for your webhook endpoints. HTTPS ensures that the data being transferred is encrypted, which prevents unauthorized interception of the data.
- Validate Shopify’s SSL Certificate: Shopify provides an SSL certificate for its webhook notifications. Always verify this certificate to ensure the data is actually coming from Shopify.
- Verify the HMAC: Shopify includes a `X-Shopify-Hmac-SHA256` header in each webhook, which is a base64-encoded SHA-256 hash of the data. You should calculate the HMAC on your side and compare it with the header to verify the data’s integrity and authenticity.
- Use Secret Tokens: Secret tokens add an additional layer of security. When setting up your webhooks, provide a secret token. This token will then be included in each webhook request, enabling you to confirm the data source.
- Limit Permissions: Only give your webhook the minimum permissions necessary to perform its function. This principle, called the principle of least privilege, can help limit the damage in case of a breach.
- Dealing with Common Security Issues
Despite your best efforts, issues may still arise. Here are some common security issues and how to deal with them
- Data Exposure: If sensitive data is being sent via webhooks, ensure it is encrypted both in transit (using HTTPS) and at rest. Also, avoid sending highly sensitive data like passwords or credit card information via webhooks.
- Replay Attacks: To mitigate replay attacks (where a valid data transmission is maliciously or fraudulently repeated or delayed), include a timestamp in your webhook payloads and implement a policy to ignore requests that are too old.
- Insecure Endpoints: Ensure that your server, where the webhook data is sent, is secure. Regularly update and patch your systems, use strong access controls, and monitor your systems for any unusual activities.
Webhook security is a critical component of overall application security. Following best practices and promptly addressing common security issues will go a long way in securing your webhooks, thereby protecting your data and systems.
The Power of Integration: Harnessing Shopify’s Webhook API with Other Software
In the realm of e-commerce, Shopify is a platform that reigns supreme, thanks in no small part to its Webhook API. The power of Shopify’s Webhook API lies in its ability to “talk” to other software applications. This API facilitates the transfer of specific types of data from Shopify to other applications in real-time.
It operates based on certain ‘events’ within the Shopify platform. For example, when a new order is placed or an item is added to the inventory, the Webhook API will trigger and send this information to any integrated application. This interoperability allows businesses to automate various processes, creating a more seamless and efficient operation.
In essence, integrating Shopify’s Webhook API with other applications allows those applications to remain up-to-date with events on Shopify without the need for constant manual checks. It’s like having an inbuilt communication and notification system that connects different software ecosystems together, streamlining data flows and operational efficiency.
A Practical Guide to Common Integration Scenarios
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Shopify and Customer Relationship Management (CRM) Systems:
A typical use case is the integration of Shopify’s Webhook API with a CRM system like Salesforce or HubSpot. When a new customer places an order on a Shopify store, the Webhook API can trigger an event that creates a new customer profile in the CRM. This eliminates the need for manual data entry and ensures that customer information is always up-to-date.
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Shopify and Email Marketing Software:
Another popular integration is with email marketing platforms like MailChimp. Whenever a customer makes a purchase or signs up for a newsletter on your Shopify store, the Webhook API can send this information to MailChimp, automatically adding the customer to your email list or triggering an email campaign.
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Shopify and Inventory Management Systems:
Integrating Shopify’s Webhook API with an inventory management system like TradeGecko can facilitate real-time inventory updates. When a product’s stock level changes on Shopify, the Webhook API can notify the inventory management system, ensuring accurate and up-to-date inventory records.
Case Studies of Successful Integrations
Case Study 1: Seamless Customer Experience with CRM Integration
Let’s take the example of an online apparel store. They integrated their Shopify platform with their CRM, Salesforce, using Shopify’s Webhook API. Now, whenever a customer places an order, the event is captured in real-time and a new customer profile is automatically created in Salesforce. This has helped the store to track customer preferences better, offer personalized marketing, and significantly improve customer service.
Case Study 2: Boosting Engagement with Email Marketing Software Integration
A health supplements e-commerce site integrated Shopify’s Webhook API with MailChimp. Whenever a customer makes a purchase, they are automatically added to an email list in MailChimp, which triggers a series of welcome emails. This automated process has not only reduced manual work but also boosted customer engagement and increased repeat purchases.
Case Study 3: Ensuring Accurate Inventory with Real-time Updates
An online electronics store used Shopify’s Webhook API to connect with their inventory management system, TradeGecko. With this integration, any changes in product stock levels on Shopify immediately reflect on TradeGecko. This has eliminated instances of overselling and helped maintain accurate inventory levels at all times.
Finally yet importantly, the integration of Shopify’s Webhook API with other applications opens a plethora of opportunities for e-commerce businesses. It ensures smooth, automated data transfer, and real-time updates, which leads to increased operational efficiency, superior customer service, and ultimately, business growth.
Debugging and Monitoring Webhooks: Essential Tools and Best Practices
Webhooks, the HTTP callbacks used for triggering actions upon specific events, have grown integral to modern web applications. However, these systems can be challenging to manage and monitor due to their asynchronous nature. This blog post delves into the importance of regular debugging and monitoring of webhooks, presents a range of tools that can be used for the same, and lists the best practices for routine maintenance.
Importance of Regular Debugging and Monitoring
Debugging and monitoring your webhooks are crucial activities that should be given the attention they deserve. Webhooks, by their very nature, are not visible to end-users. If they malfunction, it could disrupt your services in a variety of ways, leading to customer dissatisfaction or even service disruptions.
Regular debugging helps identify any issues with the programming, logic, or data processing components of your webhook workflows. By isolating and correcting these problems, you can ensure your webhooks function reliably, thereby delivering a seamless experience to your users.
Monitoring, on the other hand, helps track the performance of your webhooks in real-time. This allows you to identify any sudden changes or anomalies in their behavior, which could signify problems such as overloading, slowing down, or breaking down completely.
Tools for Debugging and Monitoring Your Webhooks
There are several tools available to facilitate the debugging and monitoring process of your webhooks.
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Postman:
A popular API development tool that can be used for sending requests, exploring responses, and debugging issues with your webhooks.
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RequestBin:
This tool allows you to inspect any HTTP request, making it particularly useful for debugging incoming webhooks.
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Webhook.site:
A tool that creates a unique URL for your webhooks, capturing and storing all HTTP requests for inspection.
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Datadog:
Monitoring service for cloud-scale applications, including webhooks. Datadog offers real-time performance dashboards, anomaly detection, and alerting features.
5. Prometheus:
An open-source system monitoring and alerting toolkit. It is highly efficient for storing time series data of your webhook activities.
Best Practices for Routine Maintenance
- Logging: Maintain detailed logs of webhook activity, including request and response headers and bodies, timestamps, and any errors encountered. This can be a valuable resource when trying to debug issues.
- Error Handling: Establish robust error-handling processes to manage failures gracefully. Consider implementing a system for retries or fallback mechanisms for critical webhooks.
- Performance Testing: Regularly test your webhooks under load conditions to ensure they can handle the volume of traffic you expect.
- Monitoring and Alerting Set up monitoring and alerting systems to notify you of any anomalies or issues with your webhooks. This could include performance issues, errors, or a significant change in the volume of requests.
- Regular Review: Regularly review your webhook code and configurations to ensure they are still valid, and there are no security vulnerabilities.
Webhooks are a powerful tool in the landscape of modern web applications. However, they need to be handled with care to ensure reliability, stability, and performance. Regular debugging, effective monitoring, and adherence to best practices can go a long way in maintaining the health of your webhooks. By leveraging the tools and strategies mentioned above, you can ensure that your webhooks continue to perform optimally, keeping your applications running smoothly and your users satisfied.
Conclusion About Shopify Webhook API Configuration
In conclusion, it’s clear that Shopify’s Webhook API offers truly transformative potential for online retailers. The power it provides, through automatic updates and real-time data transfers, can revolutionize the way businesses interact with their customers. It presents an opportunity for you to streamline the processes, make informed decisions, and heighten the overall user experience.
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We started this discussion by understanding the fundamental aspects of the Webhook API. It was clear from the outset that Shopify has built this tool with user efficiency in mind. The capability to notify other applications or services about specific events happening in a Shopify store offers immense advantages in terms of automation and timesaving’s. And beyond that, the API is secure and reliable, assuring that your online business operations are not compromised.
We then explored how this tool can be configured and used effectively. We saw how you can design and implement various types of webhooks depending on the specific needs of your business. From new order notifications to customer data updates, the range of possibilities is vast and can be tailor-made for every store.
The transformative potential of Shopify’s Webhook API comes from the real-time updates and automation it provides. This equips retailers with the capacity to react instantly to changes and trends, allowing them to respond promptly to their customer’s needs and preferences. In the fast-paced world of online retail, this kind of agility can be the difference between success and stagnation.
Moreover, Shopify’s Webhook API presents opportunities for customizing your store’s functionality, thus offering a personalized experience to your customers. The capacity for automation and synchronization across different platforms can streamline operations, make them more efficient, and ultimately improve customer satisfaction.
However, understanding the potential of the Webhook API isn’t enough. The real value comes from applying this knowledge and incorporating this tool into your online store operations. That is why I encourage you to not only comprehend the transformative power of this feature but also utilize it. Embrace the convenience, efficiency, and the opportunity it presents.
So, whether you are a seasoned developer, a storeowner, or someone getting started with their online business, do not shy away from harnessing the power of Shopify’s Webhook API. Remember, the first step to bringing about change is taking action.
To wrap up, I challenge you, as the reader, to apply the insights obtained from this blog. Create your first Webhook, automate a process that’s been taking up too much of your time, or improve a system that’s been causing you headaches. There is an entire world of opportunities waiting to be unlocked with Shopify’s Webhook API.
In conclusion, the power to transform your online store lies in your hands. And the key to unlocking it? The knowledge and application of Shopify’s Webhook API. Embrace it, experiment with it, and witness the transformative impact it can have on your business. So why wait? The future of e-commerce awaits! Start your Shopify Webhook API journey today!
FAQs :
Can I have multiple webhooks for the same event?
Yes, you can have multiple webhooks for the same event. Each webhook will trigger independently and send a JSON payload to its own unique URL. This can be useful if you want to trigger different systems or services based on the same event.
How can I test Shopify webhooks?
There are several ways to test Shopify webhooks. One of the simplest is using a service like RequestBin or Postman Echo, which provides you with a unique URL and will show you the payload sent to that URL. You can also create a local endpoint with tools like ngrok, but you will need some programming knowledge for that. Additionally, Shopify provides a webhook simulator where you can test webhooks.
What should I do if my Shopify webhook is not working?
If your Shopify webhook is not working, the first thing to do is to verify that the webhook is correctly set up in your Shopify admin panel. Then, check the URL that you’ve provided to Shopify. It should be a valid URL and should be able to receive POST requests. Make sure that your server is correctly receiving and processing the JSON payload. Also, remember that the URL should respond with a 200 HTTP status code within 5 seconds; otherwise, Shopify might consider the delivery a failure. Shopify provides some debugging information in the admin panel, like delivery status and the response body from the endpoint, which can be helpful in diagnosing problems.
Source: https://ecommerce.folio3.com/blog/shopify-webhook-api-configuration/
